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Adrian Garza, MSIS · Austin, Texas

I turn complex requirements into products and programs that deliver.

Business AnalystProduct ManagerProgram Manager

13+ years bridging business leaders and engineering teams across public-sector and enterprise IT — from statewide criminal-justice systems to a $20M public-safety product roadmap. I bring the analyst's rigor, the product manager's focus, and the program manager's follow-through.

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Adrian Garza

Adrian Garza, MSIS

Austin, Texas · English / Spanish

  • Business Analyst
  • Product Manager
  • Program Manager
years in IT
13+
product roadmap owned
$20M
departments supported
50+
developers led
15+

Where I've delivered

  • Texas Department of Criminal Justice
  • Peraton
  • Travis County
  • Conduent
  • Texas Department of Public Safety
  • Hewlett Packard Enterprise
  • Texas Department of Transportation

01Selected work

Complex programs. Clear outcomes.

A few engagements that show how I work — the challenge, what I did, and what changed as a result.

01Public safety software2023

A clearer roadmap for public-safety dispatch.

Peraton — Senior Business Analyst / Product Manager

Product strategy and roadmap for computer-aided dispatch (CAD) software serving public safety services in New York — a $20,000,000 program in 2023.

The challenge

Computer-aided dispatch software for public safety services has to hit its delivery dates and quality standards. The product needed a clear strategy, a prioritized backlog, and two engineering teams moving in the same direction.

What I did

  • Developed the product strategy and roadmap for the New York CAD program.
  • Led two agile engineering teams of 15+ developers, sustaining all delivery dates and quality standards.
  • Documented sprint-planning components — feature requirements, user stories, and acceptance criteria.
  • Ran market research and competitor analysis; tracked 10+ core KPIs in Jira to drive the backlog.
  • Facilitated product demos and reviews and implemented agile practices across the teams.
  • Product strategy
  • Roadmapping
  • Agile
  • Jira KPIs
  • Market research

The result

42% → 76%

customer satisfaction

Customer satisfaction climbed from 42% to 76%, engineering velocity rose 22% year over year, and time-to-market dropped 35%.

engineering velocity (YoY)
+22%
engineering velocity (YoY)
time-to-market
−35%
time-to-market
user engagement
60% → 85%
user engagement
revenue growth
+21%
revenue growth
02State government2024 — Present

Keeping statewide programs on track.

Texas Department of Criminal Justice — Senior Business Analyst

Delivery tracking and Jira administration for enterprise programs — CAPPS financial systems, the Corrections Information Technology System (CITS), and Parole/Public Safety.

The challenge

Large, cross-functional initiatives touching finance, HR, IT operations, and public safety — with statewide operations and mission-critical services depending on them — needed shared visibility and tighter alignment between business and delivery teams.

What I did

  • Translated complex requirements from business leaders, developers, analysts, and vendors into clear epics, user stories, and prioritized backlogs.
  • Managed delivery tracking for CAPPS, CITS, and Parole/Public Safety programs.
  • Led Jira administration for enterprise-scale programs — workflows, permissions, dashboards, and reporting.
  • Facilitated collaboration between product managers, project managers, and developers.
  • Program delivery
  • Jira administration
  • Backlog management
  • Stakeholder alignment

The result

+30%

cross-team productivity

Team productivity increased 30%, with better delivery alignment and less rework across statewide programs.

enterprise programs tracked
3
enterprise programs tracked
business areas on Jira (finance, HR, IT ops, public safety)
4
business areas on Jira (finance, HR, IT ops, public safety)
03County government2019 — 2022

Modernizing legacy IT for 50+ departments.

Travis County — IT Manager

Led a team of systems analysts, business analysts, and project/program managers delivering multi-million-dollar projects across 50+ internal business departments.

The challenge

Aging infrastructure, processes, and procedures were slowing 50+ departments down, accumulating operating and technical debt, and making projects slower to deliver.

What I did

  • Modernized legacy IT infrastructure with automation and cloud solutions.
  • Ran gap analysis that exposed key inefficiencies, then led enterprise-wide business process optimization with analytics and automation.
  • Introduced agile methodologies across enterprise digital-transformation initiatives.
  • Led vendor evaluation and contract negotiations through the RFP/RFI process.
  • Instituted a quality-assurance framework for application testing and defect tracking.
  • Drove change management and training programs that onboarded thousands of end users.
  • IT leadership
  • Modernization
  • Gap analysis
  • RFP / RFI
  • Vendor management

The result

50%+

technical-debt reduction

Technical debt cut by 50%+, operational costs down 35%, 99.9% system uptime, and technology adoption up 40% across 50+ business departments.

operational costs
−35%
operational costs
system uptime
99.9%
system uptime
technology adoption
+40%
technology adoption
operational efficiency
+30%
operational efficiency
project delivery speed
+35%
project delivery speed
total cost of ownership
−15%
total cost of ownership
critical system vulnerabilities
−40%
critical system vulnerabilities
system scalability
+40%
system scalability
04Global enterprise2016 — 2017

Global master data, delivered at scale.

Hewlett Packard Enterprise — IT Global Business Analyst / Project Manager / Product Owner / Scrum Master

Business analysis, project management, and scrum leadership for HPE's global Master Data Management system on Informatica MDM, spanning hundreds of applications.

The challenge

A global MDM platform feeding hundreds of applications required precise requirements, coordinated releases, and alignment across teams in multiple regions.

What I did

  • Served as IT business analyst for Informatica MDM across hundreds of applications globally.
  • Performed global scrum master activities in a scaled Agile environment.
  • Supported release management for major system go-lives, leading a global team of developers, QA testers, and managers.
  • Provided sizing estimates, resourcing, timelines, and dependency management for customer-facing projects; led global project-portfolio conferences.
  • Scaled Agile
  • Release management
  • Informatica MDM
  • Requirements

The result

Global

Informatica MDM across hundreds of applications

Major system go-lives supported for a global platform, with requirements mapped and validated against business needs.

Agile environment, global scrum master
Scaled
Agile environment, global scrum master
BA · PM · PO · Scrum Master
4 roles
BA · PM · PO · Scrum Master

02How I can help

One partner across analysis, product, and delivery.

Whether you need a full-time leader, a project-based specialist, or an outside perspective, I plug in where business, product, and delivery meet.

  • Business analysis

    Requirements elicitation through interviews, workshops, and site visits — delivered as BRDs, use cases, user stories, and as-is / to-be process models with FIT-GAP analysis.

  • Product management

    Product strategy and roadmaps, market and competitor research, backlog prioritization, and KPI tracking that keeps teams building what customers value.

  • Program & project management

    Delivery tracking for multi-team, multi-million-dollar initiatives: sizing, resourcing, timelines, dependencies, status reporting, and release management.

  • Process improvement

    Gap analysis and process redesign that removes redundancy, modernizes legacy procedures, and reduces operating and technical debt.

  • Agile delivery & Jira

    Scrum and scaled-Agile facilitation, sprint planning, and Jira administration — workflows, permissions, dashboards, and reporting.

  • Vendor selection & RFPs

    Evaluating hardware and software options, writing RFPs and RFIs, and monitoring contracts through implementation to ensure vendor performance.

Availability

Open to new opportunities

  • Full-time roles
  • Freelance projects
  • Consulting engagements
  • Remote preferred
  • Based in Austin, Texas
  • U.S. citizen — no sponsorship needed
  • Bilingual: English / Spanish
Start a conversation Book a call (opens in a new tab)

03The person behind the work

I speak business. I speak tech. I translate both.

I'm an IT professional with more than 13 years of experience supporting and growing business objectives. My work sits at the intersection of business analysis, product management, and program management — I'm comfortable moving between all three to get a solution implemented and working for the people who depend on it.

My path started in Laredo, Texas, building websites and running digital ventures, then moved through enterprise IT at Hewlett Packard Enterprise and into public-sector delivery for TxDOT, Texas DPS, Travis County, Peraton, and the Texas Department of Criminal Justice.

I'm known for building consensus, facilitating discussions and negotiations with key stakeholders, and exercising sound, independent judgment on complex problems. I'm bilingual in English and Spanish and hold a Master of Science in Information Systems.

years in IT
13+
years in IT
public-sector & enterprise organizations
7
public-sector & enterprise organizations
degrees in information systems
2
degrees in information systems
languages: English & Spanish
2
languages: English & Spanish

04My toolkit

Analyst depth. Product focus. Delivery discipline.

The methods and tools I use from the first stakeholder interview to the final go-live.

01

Business analysis

  • Requirements elicitation
  • BRDs & functional specs
  • Use cases & user stories
  • Process modeling (as-is / to-be)
  • FIT-GAP analysis
  • UAT & QA support
  • Data analysis

02

Product management

  • Product strategy & roadmaps
  • Backlog prioritization
  • Market & competitor research
  • KPI tracking
  • MVP & product discovery
  • User research
  • Demos & reviews

03

Program & delivery

  • Agile / Scrum / Kanban
  • Scaled Agile
  • Release management
  • Sizing, resourcing & dependencies
  • RFP / RFI & vendor management
  • Change management & training
  • Executive status reporting

04

Tools & platforms

  • Jira
  • Microsoft Project & Visio
  • SharePoint & Teams
  • Power BI · Tableau · Qlik
  • LucidChart · LiquidPlanner
  • Salesforce · Dynamics 365
  • SQL

05Career

13+ years. One continuous thread.

From web design and digital ventures in Laredo to enterprise and public-sector programs in Austin.

  1. Sep 2024 — PresentNow

    Texas Department of Criminal Justice

    Senior Business Analyst

    Delivery tracking and Jira administration for CAPPS, CITS, and Parole/Public Safety programs; translating requirements into epics, stories, and prioritized backlogs.

    • Program delivery
    • Jira admin
    • Backlogs

  2. Apr 2023 — Dec 2023

    Peraton

    Senior Business Analyst / Product Manager

    Product strategy and roadmap for a $20M New York public-safety CAD program; led two agile teams of 15+ developers.

    • Product strategy
    • Agile
    • Public safety

  3. Jan 2019 — Nov 2022

    Travis County

    IT Manager

    Led systems analysts, business analysts, and project/program managers on multi-million-dollar projects for 50+ departments. Cut technical debt 50%+ and operational costs 35%, reached 99.9% uptime, and raised technology adoption 40% while reducing training time 25%. Gap analysis drove a 25% reduction in process redundancies and a 20% productivity gain; vendor RFP/RFI work improved service delivery efficiency 20% and cut TCO 15%.

    • IT leadership
    • Modernization
    • RFP / RFI

  4. Oct 2018 — Dec 2018

    Conduent

    Senior Business Analyst (WIC)

    Requirements gathering and documentation for multiple states' WIC programs — functional requirements, BRDs, use cases, and interface designs.

    • Requirements
    • Health & human services

  5. Dec 2017

    Texas Department of Public Safety

    Senior Business Analyst

    Project planning, requirements elicitation, process modeling, FIT-GAP analysis, and IT contract review (RFP, RFQ, RFI, SOW).

    • Business case
    • Process models
    • Contracts

  6. Sep 2016 — Oct 2017

    Hewlett Packard Enterprise

    IT Global Business Analyst / PM / Product Owner / Scrum Master

    Global Informatica MDM analysis, scaled-Agile scrum master, and release management for major go-lives.

    • Scaled Agile
    • Release mgmt
    • MDM

  7. Sep 2015 — Sep 2016

    Texas Department of Transportation

    Business Analyst

    Business process analysis, functional requirements, conceptual process redesign, and testing of existing and future applications.

    • Process redesign
    • Requirements

  8. 2009 — 2015

    Earlier career · Laredo, TX

    Web design, digital marketing, sales & operations

    Web designer for Fringe Web Studios, Digital Tech Studios, and Laredo Scene; Texas A&M International University Office of IT internship; Digital Media Executive at Hearst; Regional Operations Manager (team of 32) at GlobalGroove London; Inside Sales at Transplace.

    • Web development
    • Digital marketing
    • Team leadership

06Credentials

Grounded in information systems.

Master of Science in Information Systems

Texas A&M International University

Laredo, Texas

Bachelor of Business Administration — Management Information Systems

Texas A&M International University

Laredo, Texas

University Honors Program member

Agile certifications

  • Certified ScrumMaster (CSM)

    Previously held

  • SAFe (Scaled Agile Framework)

    Previously held

07The next conversation

Have a complex problem? Let's make it clear.

Hiring for a business analyst, product manager, or program manager — or need one for a project? Tell me what you're working on and I'll get back to you.

Book a call (opens in a new tab) Download resume (PDF)

Start a conversation

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Prefer email? Write to adrianegarzajr@gmail.com